7-day replacement for damaged items
If your scale arrives damaged or does not work when you first switch it on, tell us within 7 days of delivery and we will replace it.
How to request a replacement
- Message us on WhatsApp at 0370 5058842 with your order number.
- Send a short video or photos showing the problem and the box it came in.
- We arrange the pickup and send the replacement once we receive the item.
What is not covered
- Damage caused by dropping, overloading or water after delivery.
- Scales that have been opened or repaired by someone else.
- Change of mind after the scale has been used.
Not sure which scale you need? Ask us before ordering and we will help you pick the right capacity and readability.